Refund policy

Returns & refunds

Cozy Campfire Coffee is a brand of Chill Brands, LLC (Texas). Coffee is roasted after you order, so we don’t take unused bags back — opened or unopened.

If something is wrong — damaged in shipping, the wrong item, leaking, stale on arrival, or the coffee is clearly not drinkable — email danielle@cozycampfirecoffee.com within 14 days of delivery. Include your order number and a photo. We’ll replace that item or refund it. You shouldn’t pay to fix our mistake.

Change of mind, a roast you didn’t like, the wrong grind you selected at checkout, or an unopened bag you decided not to use is not a refund.

Refunds go to the original payment method after we confirm. We don’t offer store credit unless you ask for it.

Questions: danielle@cozycampfirecoffee.com